Simbase and GDPR

Last updated: January 4, 2024 

The General Data Protection Regulation (GDPR) is a piece of legislation that protects personal information. It is a European Union (EU) regulation that took effect on May 25, 2018. The GDPR regulates how we can use, process, and keep personal data. It covers all EU organizations, as well as those that provide goods or services to the EU or monitor EU residents.

Article 1. Subject-matter and objectives

This Regulation lays down rules relating to the protection of natural persons with regard to the processing of personal data and rules relating to the free movement of personal data.

This Regulation protects fundamental rights and freedoms of natural persons and in particular their right to the protection of personal data.

The free movement of personal data within the Union shall be neither restricted nor prohibited for reasons connected with the protection of natural persons with regard to the processing of personal data.

General Data Protection Regulation

How we protect your data

In the times of constantly evolving Internet, having your data secured is more important than ever. That is why we chose to implement additional security measures in addition to the GDPR.

We have created Data Protection Policy that everyone can read to understand what we are committed to. It is an official document that we stand by proudly.

Read and download our Data Protection Policy

Here are the main points to note:

  • We are clear about what data we collect and why we do that.

  • We are trying to minimize data collection where possible.

  • We are using modern solutions for data security.

  • In case of a security breach, we will inform the appropriate authorities.

In case you have any questions regarding your data or rights, please contact us.

Does Simbase comply with GDPR?

Yes, we took all the necessary steps in order to ensure that we are complying with the GDPR. All our current and future employees get training to ensure continuous GDPR compliance. We have also created a Data Processing Agreement (DPA) and had it signed by each company that processes data on our behalf. Additionally, you can read our Privacy Policy to find what data we collect and use.

For any requests to sign DPA with us or any other GDPR related questions, please contact us.

Is there anything you personally need to do?

Yes. Even though we process and store data in a GDPR compliant way, we are not responsible for the ways you manage information on behalf of your clients that might make them identifiable. For example, grouping or naming SIM cards in a way that could identify the individual customers.

Rights of the data subject

Simbase users have the right to access, correct, export and delete their personal data. You can request an export or all personal data by contacting us. We will respond to and proceed with your request within 30 days.

If you have already deleted your Simbase account via our dashboard, all personal data will be removed automatically within 30 days of account closure.